Aprile Aprile
Balenciaga
Burberry
Chanel
Chloe
Christian Dior
Dolce & Gabbana
Egon Furstenberg
Fendi
Fiorangelo
Gattinoni
Gucci
Laguna London
Mulberry
Naj-Oleari
Prada
Pure
Tods

Guarantee

Handbag Crush only sell guaranteed authentic products. Our stock is sourced from reputable suppliers who have been vetted by ourselves, hence we can confidently offer money back guarantee.

Returns Policy

Please note that the majority of the items featured on this site are not mass produced products but are "hand made" and may differ slightly from one to the next, please take this into consideration.

Should you not be completely happy with your purchase you may return it to us for a refund of the cost of the item(s),(this does not include the cost of postage and packaging).

The item(s) must however be returned to Handbag Crush within 14 days (returns will not be accepted after 14 days) in their ORIGINAL CONDITION complete with ALL tags and ALL packaging (including for faulty items), items should also be packaged suitably for return, items that return back damaged (including squashed and bent due to poor packaging) will not be refunded and return of these items to the customer will be at at the customers cost.

All items dispatched from Handbag Crush are inspected before despatch, we will not refund items that have been tampered with, had the tags removed or have been used, (including cigarette smoke damage). We also suggest that you return items via Royal Mail Special Delivery, as we can not be responsible for lost parcels. Please also note that private delivery companies will not deliver to our Po Box so again we suggest using Royal Mail Special Delivery.

Lost in transit items from Handbag Crush will be investigated and claimed for by Handbag Crush who will then settle once loss is not in doubt.

All returns should be sent to the address below, including a note of the order number, name and reason for return.

Handbag Crush
Returns
Po Box 12115
Sutton Coldfield
B75 5BZ

Refunds

Refunds will be processed within 30 days of receipt of returns. In keeping with our fraud prevention measures, refunds will only be issued in the same form as payments, hence we will only refund to the same credit/debit card used to make the purchase and will only issue cheque's when payment has been made via this method.

Payments

All credit card payments deferred pending security checks and stock checks, this means that when you make payment the amount is reserved on your card and no money is taken. Once we have carried out the security and stock checks and your order is approved we will then release the payment from your card and the amount will then be taken.

All orders with payment by cheque's will be held until the cheque is fully cleared.

Stock

Should the item you have ordered be out of stock you will be contacted with and estimated delivery date. Should you not be happy with the date you have the option to cancel your order.

Can I have delivery to a different address?

Handbag Crush only delivers to a different address than the billing address of the card holder at our discretion, normally delivery is only made to the billing address of the card which was used to pay for the item. Should you have paid by bank transfer, cheque or postal order however we can deliver to your specified address, please email us for more details.

Processing Your Orders and Payment

All orders placed through our web site are subject to our acceptance of the order, further security checks may be required to prevent Credit Card Fraud.

Whilst every effort is made to keep our web site up to date and error free mistakes can happen. Should it be discovered that an error has occurred after you have submitted your order to us, we will contact you prior to accepting the order informing you of the error at which time you may cancel, or confirm that you would like to proceed.

We always make every effort to ensure our customers are satisfied, however our decision is final. Your statutory rights are not effected by these terms and conditions.

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